Answers to business - your business toolbox

terms and conditions

Programme Dates and Venues

Answers to Business reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

Reservations

We can only guarantee to hold a reservation on a course which has been confirmed in writing either by post, fax, e-mail or web form submission.

Fees

Fees includes full course documentation and framed certification.

Delegate Substitution

Substitutions can be made at any time without incurring a penalty.

Payment

Payment can be made by cheque, credit/debit card or BACS, and must be received 14 days prior to the course.

Recurring Payment Terms and Conditions

 

View recurring payment terms and conditions - click here

Cancellations

The following charges apply:
30+ days before a course - £50.00 administration fee
14 - 30 days before a course - £100 administration fee
7 - 14 days before a course - £250 administration fee
0 - 7 days before a course - 100% of the course fee.

100% satisfaction guarantee

The claim needs to be made within 3 working days of the course with a 200+ word description of why the workshop did not meet your expectations.